YOUR RESPONSIBILITIES WILL INCLUDE:

- To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;

- To follow up with related function depts. to ensure orders are received and processed as required by customers;

- To follow up and clear backlog orders/shipments to improve delivery performance;

- To clarify problems with customers in relation to slow payment/disputes to improve DSO (day sales outstanding);

- To handle customer complaints according to company procedures and service standard;

- To assist and back up other team members and provide clerical supports to Sr. Account Service Officer.

WHAT WE WILL BE LOOKING FOR IN YOU:

- College degree or above;

- 1 year s experience in related industry;

- Proficient in English communication & computer operation (Windows, MS Office, etc);

- Customer and result oriented, can work under pressure;

- Quick and careful learner, can work efficiently and effectively.